Telecaller and customer service jobs in Surat.
The short answer
Telecaller, customer support and tele sales are the three most common phone jobs for freshers in Surat. A telecaller makes and takes calls to explain offers and follow up; a customer support executive solves customers’ problems on call, chat or email; a tele sales executive sells on the phone against targets, with incentives. Most accept 12th pass or graduates with clear Gujarati or Hindi. The fresher roles we currently advertise pay ≈ ₹14,000–₹21,000 a month (₹1.7–2.5 LPA CTC).
Phone and customer service roles we are hiring for now
Live roles, always hiring. Pay is the advertised CTC; the monthly figure is CTC ÷ 12, and in-hand pay is a little lower after PF and tax.
| Role | Area | Experience | ≈ Per month | Advertised CTC |
|---|---|---|---|---|
| Telecaller (Fresher) | Katargam | 0–1 yrs (freshers welcome) | ≈ ₹14,000–₹20,000 | ₹1.7–2.4 LPA |
| Telecaller Executive (Fresher) | 7 areas | 0–1 yrs (freshers welcome) | ≈ ₹14,000–₹20,000 | ₹1.7–2.4 LPA |
| Tele Counsellor (Fresher) | 8 areas | 0–1 yrs (freshers welcome) | ≈ ₹14,000–₹21,500 | ₹1.7–2.6 LPA |
| Customer Support Trainee (Fresher) | Citylight | 0–1 yrs (freshers welcome) | ≈ ₹14,000–₹21,000 | ₹1.7–2.5 LPA |
| Telecaller / Customer Support | Katargam | 0–2 yrs | ≈ ₹15,000–₹21,500 | ₹1.8–2.6 LPA |
| Customer Service Executive (BPO) | Ring Road | 0–2 yrs | ≈ ₹15,000–₹23,500 | ₹1.8–2.8 LPA |
| Tele Sales Executive | Katargam | 0–3 yrs | ≈ ₹16,000–₹26,000 | ₹1.9–3.1 LPA |
If you are 12th pass or a fresh graduate in Surat and want an office job quickly, a phone-based role is usually the fastest door in. The job titles get mixed up — telecaller, BPO, customer care, tele sales — so here is what each one really means, what it pays, and how to get selected.
Three jobs that get confused
| Role | What you do | What it is measured on |
|---|---|---|
| Telecaller | Outbound and inbound calls: explain offers, answer questions, update call data, follow up. | Calls per day and call quality |
| Customer support / customer service executive | Solve existing customers’ queries and complaints over calls, chat and email, following a set process. | Resolution, response time and quality scores |
| Tele sales executive | Outbound sales calls: explain a product, handle objections, close the lead. | Daily and monthly sales targets, with incentives |
“BPO” is not a job title: it is the type of company (business process outsourcing) that runs these calls for another business. A BPO customer service job and an in-house customer support job involve the same daily work.
Who gets selected
- Qualification: 12th pass is accepted for most telecaller, customer support and tele sales roles; graduates are welcome too.
- Language: clear spoken Gujarati and Hindi. Basic English helps, especially for chat and email support.
- Basic computer skills: typing call notes while you talk, using a simple CRM or Excel sheet.
- Attitude: patience with difficult callers, and comfort with repetition. Tele sales also needs a target-driven mindset.
- Shifts: some customer service processes run fixed or rotational shifts; the job page says which.
Pay and incentives
Pay is advertised as annual CTC. Divide by 12 for the monthly figure, and expect in-hand pay to be a little lower after PF and tax. Customer service roles usually have a fixed salary; tele sales adds incentives on top of the fixed part, so good performers can earn noticeably more than the base. The table above shows the current bands on our live roles, and the salary guide compares fresher pay across Surat.
The interview: what to expect
- A short introduction in Gujarati or Hindi, and sometimes in English. Practise one minute about yourself: education, where you live, why this job.
- A mock call. The interviewer plays an angry customer or a busy prospect. Stay calm, listen, repeat the problem back, offer a solution. Do not argue.
- A typing or computer check for support roles: typing a few lines or filling a form.
- Shift and joining questions: can you work the shift, how will you travel, when can you join. Answer honestly; it avoids a bad match.
Watch out for “calling job from home” offers
Genuine phone jobs are office-based or are run by a real company with a contract and payslips. If someone offers a work-from-home calling job and asks you to pay for a “kit”, “ID” or “registration”, it is a scam — here is how to spot one.
How to apply
Browse every opening on the BPO and customer service jobs in Surat page, or apply directly for the Telecaller (Fresher) or Customer Support Trainee roles. You can also WhatsApp your CV to +91 90549 40075, or walk in to our Katargam office with your CV. It is free, always.
Quick answers.
What is a telecaller job?
A telecaller makes outbound calls and handles inbound calls for a company: explaining offers, answering questions, updating call records and following up with customers. It is measured on calls per day and call quality.
What is the difference between telecaller and customer service?
A telecaller mainly makes calls to explain offers and follow up, while a customer service executive solves existing customers' queries and complaints over calls, chat or email following a set process.
Can a 12th pass get a telecaller job in Surat?
Yes. Most telecaller, customer support and tele sales roles in Surat accept 12th pass candidates with clear Gujarati or Hindi and basic computer skills. Graduates are welcome too.
What is the salary of a telecaller in Surat?
The fresher telecaller role SForce currently advertises pays about ₹14,000–₹20,000 a month (₹1.7–2.4 LPA CTC). Tele sales roles add incentives on top of the fixed salary. In-hand pay is a little lower after PF and tax.
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