A 180-person delivery centre, live in 90 days.
When a global SaaS company chose India for its next delivery hub, it didn't just need recruiters — it needed a partner who could stand up an entire centre, fast, without compromising on quality or compliance.
The brief
The client had signed off a new India delivery centre and given the leadership team an aggressive mandate: reach 180 people — across engineering, data, QA and customer support — within a single quarter, ready to take live workload from day 91.
Their internal talent team was strong but small, and already stretched across global hiring. Doing this alone would have meant either missing the date or lowering the bar. Neither was acceptable.
The challenge
- Hire across four very different functions, each with its own talent market and assessment needs.
- Maintain a single, consistent candidate experience under the client's employer brand.
- Handle full statutory compliance, background verification and onboarding at volume.
- Report transparently every week so the client's leadership could trust the trajectory.
"We needed it to feel like one team hiring one company — not an agency throwing CVs over a wall."
Our approach
We mobilised a dedicated account pod — an account director, sector specialists for each function, researchers and delivery coordinators — operating as an embedded extension of the client's talent team, under their brand and in their ATS.
1 · Calibrate & sequence
We split the 180 roles into weekly cohorts, front-loading the hardest-to-fill engineering profiles and sequencing support roles to match the centre's ramp-up plan.
2 · Parallel specialist sourcing
Each function ran on its own specialist desk, so engineering, data, QA and support were sourced and screened in parallel — never bottlenecked behind one another.
3 · Compliance built in
Background verification and statutory compliance ran continuously alongside hiring through our accredited partners, so no offer ever waited on paperwork.
The outcome
The centre reached its full 180-person strength inside 90 days and took live workload on schedule. Offer-to-join held at 94% — exceptional for a ramp of this size — and the blended cost-per-hire came in roughly 40% below what the client had modelled for an in-house build.
Three years on, SForce continues to run the centre's hiring as an ongoing RPO partnership.
Looking at a new site, an India ramp, or an RPO of your own? See our enterprise solutions or talk to the enterprise team.
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